Belong is hiring! We are on the lookout for an amazing and energetic person to join our Auckland-based team as our Customer and Merchant Success Manager.
You'll be in the middle of all the action. You'll ensure our customers and merchants have a great experience with Belong. You'll come up with better ways to do things, and be empowered to put that into practice.
You have deep customer empathy - and can bring that empathy to our two main customer types (HR leaders at companies, and business owners of merchants/service providers). You'll instinctively know the day to day challenges they face, and how we can help their businesses prosper with Belong.
You'll be really comfortable around technology - maybe you're even a closet coder. This is important, as we leverage technology to help us deliver great service, and you'll be expected to know how to wield our support and customer communication tools (Intercom, Mailchimp, join.me and HubSpot) and bend them to your will.
You'll be a polished writer - whether it is communicating directly with customers in live chat, or writing great support material. You're also comfortable giving presentations or webinars, to help people get the most out of Belong.
You're probably on your second or third job, with a track record of making great things happen for customers. You're pretty good at dealing with change, because you're usually the one putting improvements in place. You've got a good sense of humour, like working in a team, and you're open to learning and also to teaching.
You'll be joining a small, experienced, friendly team with big plans and ambitions. We're New Zealand-based now, but we'll soon be operating in Australia as well. This is a great ground-floor opportunity - make it your next career step.
Find our more about us at www.belong.nz, our LinkedIn page, or on Facebook. Apply with your CV and cover note at firstname.lastname@example.org